You can provisionally hold tickets for 10 days with no obligation. After the 10 days, we require a £15 non-refundable/ non-transferable deposit per person. Bookings will automatically be released if payment hasn’t been received. 

Please ensure you have read our full terms and conditions before making a booking.

Should we be forced to cancel our events due to Government restrictions surrounding Covid-19, full ticket refunds will be issued. Outside of this, our standard terms and conditions apply.

Entrance to Milton Keynes’ leading Christmas party venue.

Canapé reception

4 Course sit down dinner freshly prepared on site everyday

Spectacular world-class cirque style aerial and ground based entertainment.

Disco and professional DJ

Photo Pod*

Fun casino including blackjack and roulette**

After dinner fairground attractions

Dodgems *

Midnight breakfast

*These items are optional- There will be a small charge on the evening

**Fun casino- All profits are donated to our chosen charity, The NSPCC.

Guests aged 16+ are welcome at the venue, however all-inclusive nights are restricted to guests aged 18+ only. We operate ‘Challenge 25’ on all evenings, so you may be asked for ID when purchasing alcohol.

All-inclusive party nights include beer, cider, bitter, house wine, alcopops and soft drinks all evening. You cannot upgrade this package. 

It excludes spirits, cocktails, prosecco, champagne, fairground rides/attractions and fun casino which can be purchased separately on the evening.

We operate a strict responsible drinking policy to ensure the safety and enjoyment of all of our guests.

We will do our best to accommodate your request. However this will strictly depend on availability. Booking changes can only be accepted from the party organiser.

Should you require to cancel tickets, please refer to our terms and conditions.

• Refund 100% less deposit, if cancelled more than 56 days prior to your event date.
• Refund 75% less deposit, if cancelled more than 28 days but less than 56 days prior to your event date.
• Refund 50% less deposit, if cancelled more than 14 days but less than 28 days prior to your event date.
• No refund, if cancelled 14 days or less prior to your event date.

Full payment is required to reinstate cancelled tickets.

Assuming we have received full payment and you have completed your full guest list and menu choices, e-tickets will be sent out to the emails on your account 2-3 weeks before your party. No tickets will be issued if your guest list or menu choices have not been submitted. Any menus not submitted within the time scale, your menu will be pre-selected for you and we will be unable to cater for any dietary requirements on the evening.

Tickets are required to gain access to the party. Failure to present tickets to security will result in lengthy delays while we check our systems.

Payments can be made via an electronic bank transfer, cheques made payable to ‘Vivid Experience Ltd’ and debit or credit card.

Please ensure you quote your account number or booking reference number when paying via an electronic bank transfer or cheque, this can be found on all correspondence emails. We are unable to allocate any payments without this.

All correspondence is via email. A VAT invoice will automatically be sent to the email logged on your account once a payment has been made. Proforma invoices are available on request. All invoices can be viewed on your online account. 

You are able to provisionally hold a booking for 10 days with no obligation before any payment is due.

Please ensure you have read our full terms and conditions before making a booking. 

Bookings will automatically be cancelled if payment hasn’t been received by the specified date. All deposit payments are non-refundable/ non-transferable and therefore would be lost. 

Remaining balance payments are due 8 weeks prior to the event. If a booking is made less than 8 weeks prior to the event, we require full payment on booking.

Doors open at 18:45pm, where a 45 minute canapé reception will commence.

We recommend guests arrive no later than 19:30pm.

You will be invited to take your seats for dinner at approximately 20:00pm and dinner will be served at approximately 20:25pm.

Dodgems, fun casino and bars close at 12:45am. Photo Pod closes at 12:30am.

Doors close at 01:00am.

Our guests love getting dressed up and it really does add that extra special feeling to the night, so get those glad rags out and smarten up!

We do not allow jeans, trainers, t-shirts or any sportswear to be worn on the night. This does also include black jeans. Guests will be refused entry into the venue if wearing any of the items listed.

Parking is free of charge. Once on site, follow signs for ‘Xmas Party World’ to car park S1 & S2. Cars can be left over night at the owners risk.

Cars can be left over night at the owners risk. 

Taxis can drop off and pick up next to the venue. We advise you to pre-book taxis.
Royal Cabs – 01908 444 444
Skyline – 01908 222 111

There will be a fully staffed cloakroom for guests to leave any belongings free of charge. You will be provided with a ticket which must be presented when collecting your items. Please note we cannot be held responsible for any loss or damage of items left in the cloakroom.

You will be asked to wait until all items have been collected at the end of the evening before any items are released.

As we never mix groups, we have a minimum booking requirement of 8 guests.

We would require full payment for the minimum requirement.

Our round tables seat between 8-12 people. Larger numbers are split over tables located directly next to each other.

Due to the amount of changes we receive from customers, table plans are not completed until the day of the party and therefore we are unable to provide guests with table numbers prior to the event. Table plans will be clearly displayed in the reception area on the night with allocated table numbers.

You will only ever be seated with people in your party, we do not mix groups.

Should you wish to sit nearer the stage (or further away!) please speak to a member of our Events team who will try their best to accommodate all requests. Please note tables are allocated on a first come first serve basis, so we cannot make any guarantees.

You are welcome to come and add your own name places to your table(s) on the evening during the reception. Please notify a manager when you arrive and they will show you into the dining room.

Yes. We offer a set menu with a vegetarian alternative.

We hold full allergen information in the office which can be sent to you upon request and our menu can be adapted accordingly.

As it is a set menu we regret that we are unable to prepare alternative dishes.

Menu choices for every member of your party must be submitted no later than 3 weeks before the event as we are unable to issue e-tickets without this submitted.

We are unable to issue tickets without your menu being submitted. Therefore your menu will be pre-selected for you and we will be unable to cater for any dietary requests.

We have moved from printed tickets to PDF e-tickets. There are a number of benefits to using e-tickets, including environmental and security advantages. Once you have completed your guest list and menu choices, we will email your guests their e-ticket securely from our office. Or you can have all the PDF e-ticket’s sent to your email address (as 1 large PDF) so you can email them on to your guests at your convenience. There is no need to print them, simply present your mobile phone on entry.

Click sign-in at the top of the page on our website. If you haven’t already done so, you will need to register with your email address and create a password of your choice. Once completed, you will be able to log in and create your guest list, submit your menu choices and then pre-order drinks for your table(s).

Don’t worry, you can simply enter them as ‘Guest 1, Guest 2…etc’ and these can be amended at a later date. Please ensure there are no duplicate names on the list.

No problem – you can have all the PDF e-tickets emailed to one email address if that’s easier for you. Simply copy and paste your chosen email address into all the email boxes. When the tickets are emailed out 2-3 weeks prior to the event, you will receive 1 PDF attachment with all tickets.

No you do not need to print your PDF e-tickets, you can simply present your ticket on your mobile. If you intend to have all the PDF e-tickets emailed to your email address, you will need to ensure each guest has been given their ticket (emailed on to them or given a printed copy) to present upon entry.

Under no circumstances, do we allow guest to bring their own alcohol onto the premises.

We will be operating cashless bars. You will be able to make payments faster and more hygienically by using your smart phone or by contactless card. There will be no cash tills on site.

Yes – We offer some exclusive ways to save money on drinks and help your evening run smoothly.

Pre-order wine for your table(s)

We strongly advise you to pre-order wine for your table(s). You will avoid having to spend time at the wine order point on the evening which can become very busy. Your wine will be waiting for you (chilled if necessary) at your table when you are seated for dinner.

Pre-order discounted drinks vouchers* or all-inclusive drinks wristbands**.

We offer great ways to save money on drinks – either by pre-ordering discounted drinks vouchers (which entitle you to a glass of house wine, bottle of beer or cider or a single spirit and mixer), or by ordering all-inclusive drinks packages. These entitle you to inclusive drinks all evening and must be bought for all your guests.

*drinks vouchers are non-refundable after the event and cannot be exchanged for cash on the evening.

**please note drinks packages can only be purchased if one is bought for each and every guest in the party. All guests must buy the same package i.e. Party groups cannot mix package 1 and 2. For further info please read our terms and conditions or speak to our events team.

We do not accept any drinks orders for vouchers or packages less than 2 weeks before the party date.

Any table drinks can be pre-ordered through your online account up until the day of your party. Any orders made are only confirmed once payment has been received.

Drinks packages, drinks and fairground vouchers are to be collected at the venue this year as you arrive. If you have pre-paid for any drinks wristbands, these will be available for you to collect at the same time as your e-ticket being scanned at the signposted collection point.

Drinks vouchers or fairground tokens that have been pre ordered will need to be collected by The Party Organiser and distributed to the rest of the party. Our collection point will be sign posted on the night. 

You can use our exclusive online ordering system for drinks included in your packages and also purchasable drinks – details will be on your ticket and the wine list on your table on the night. Any single drinks will need to be purchased from the bar using your wristband or card* Please note we are completely cashless.

No. Vivid’s license conditions do not permit beverages to be removed from the venue.

Our fairground fun package gets you 3 tokens for £10 to use on the dodgems or fun casino. (On the night price £4 per token)

Fun casino – £4 per go (1 token)

Dodgems – £4 per go (1 token)

Drinks packages, drinks and fairground vouchers are to be collected at the venue this year as you arrive. If you have pre-paid for any drinks wristbands, these will be available for you to collect at the same time as your e-ticket being scanned at the signposted collection point.

Drinks vouchers or fairground tokens that have been pre ordered will need to be collected by The Party Organiser and distributed to the rest of the party. Our collection point will be sign posted on the night. 

£4 will buy £10 of fun money for you to gamble on Roulette and Blackjack. Tokens are available to be purchased prior to the event and on the night.

All profits are donated to our chosen charity, The NSPCC.

The 3 guests with the most fun money at the end of the night will be awarded prizes.